We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember the refund may take up to 14 days for your bank or credit card company to process and post the refund too.
You are not eligible for a refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address, not being at home for a delivery, not picking up the packages as requested)
Your order did not arrive due to exceptional circumstances outside the control of Our Store (i.e. not cleared by your country customs, delayed by a natural disaster, showed "delivered" in the tracking system, shipped in your mailbox but was lost)
Please contact us at the address below if you have any questions or complaints: